Privacy
Policy
We take your privacy seriously. This policy explains what information we collect, how we use it, and the measures we take to protect it.
Introduction
Our Commitment to Privacy
Urban Flair ("we," "our," or "the Company") is committed to protecting the privacy and security of your personal and business information. We understand that when you share your data with us, you trust us to handle it responsibly. This policy outlines how we collect, use, store, and protect your information.
Information We Collect
We collect information that you voluntarily provide when using our website, submitting inquiries, placing orders, or communicating with our team. This may include personal details, business information, and technical data related to your use of our services.
Purpose of This Policy
This Privacy Policy applies to all information collected through our website (urbanflairmfg.com), email communications, WhatsApp, phone calls, and any other interaction with Urban Flair. By using our services, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect your name, email address, phone number, company name, job title, and shipping address when you contact us, request a quote, or place an order. This information is necessary to provide our services and communicate with you effectively.
Business Information
For B2B clients, we collect business-related information including company name, registration details, business address, tax identification numbers, and billing information. This is required for order processing, invoicing, and export documentation.
Inquiry Form Data
When you submit an inquiry through our website forms, we collect the information you provide — typically product type, quantity requirements, design preferences, and any additional notes. This data is used solely to prepare your quotation.
Uploaded Files & Artwork
Design files, logos, artwork, and other documents you upload or send to us are stored securely on our systems. These files are used exclusively for your order and are not shared with third parties for any purpose other than order fulfillment.
Website Usage Data
We automatically collect certain technical information when you visit our website, including: IP address, browser type, device type, operating system, pages visited, time spent on pages, referring URL, and general geographic location. This data is collected through cookies and similar technologies and is used for analytics and website improvement.
How We Use Your Information
Process Inquiries
Your inquiry details are used to understand your requirements and provide relevant, accurate responses. We may use your contact information to follow up on inquiries that remain incomplete.
Prepare Quotations
Product specifications, quantity requirements, and design preferences you provide are used exclusively to prepare accurate quotations tailored to your needs.
Order Processing
Your personal and business information is used to process orders — including sample coordination, production management, quality control reporting, shipping arrangement, and invoice generation.
Customer Support
We use your contact information and order history to provide effective customer support, respond to questions, resolve issues, and keep you informed about the status of your orders.
Improve Our Website
Aggregated, anonymized website usage data helps us understand how visitors interact with our site, identify areas for improvement, and optimize the user experience. No personally identifiable information is used for this purpose.
Marketing Communications (Optional)
With your explicit consent, we may send you marketing communications about new products, services, promotions, or company updates. You can opt out at any time by clicking "unsubscribe" in any email or contacting us directly. We never send unsolicited marketing emails.
Data Protection & Security
Secure Data Storage
All personal and business data is stored on secure servers with industry-standard encryption (SSL/TLS for data in transit, AES-256 for data at rest). We maintain regular backups and have disaster recovery procedures in place.
Confidential Business Information
We treat all customer business information — including designs, pricing, order details, and customer lists — as strictly confidential. Access to this data is limited to authorized personnel who need it to perform their duties.
Restricted Access
Access to personal and business data is granted on a need-to-know basis. All employees with data access are bound by confidentiality agreements and receive regular data protection training. Access is immediately revoked upon employment termination.
Security Measures
We implement technical and organizational security measures including: firewalls, intrusion detection systems, access controls, regular security audits, encrypted communications, and secure document management systems. We continuously review and update our security practices.
Sharing Your Information
Your privacy is important to us. Below is a transparent summary of when and why we may share your information.
We Do Not Sell Your Data
We never sell, rent, or trade your personal or business information to third parties for marketing purposes. This is a non-negotiable principle of our data handling practices.
Trusted Service Providers
We may share limited information with trusted service providers who assist us in operating our business — such as email service providers, web hosting, and analytics platforms. These providers are contractually obligated to protect your data and use it only as instructed by us.
Shipping & Logistics Partners
To fulfill your orders, we share necessary shipping details (name, address, phone, package contents description) with courier and freight partners (DHL, FedEx, UPS, etc.). These partners are bound by their own privacy policies and handle your data solely for delivery purposes.
Legal Compliance
We may disclose your information if required by law, regulation, legal process, or governmental request. This includes responding to court orders, subpoenas, or regulatory investigations. We will notify you of such disclosures to the extent legally permitted.
Cookies & Tracking Technologies
Essential Cookies
These cookies are necessary for the website to function properly. They enable core features like page navigation, secure area access, and form submissions. Essential cookies cannot be disabled as the website would not work without them. They do not collect personally identifiable information.
Analytics Cookies
We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These cookies collect aggregated, anonymized data about page views, traffic sources, and user behavior patterns. This helps us improve our website's performance and content — it does not identify individual users.
Performance Cookies
These cookies help us understand how efficiently our website is running by collecting information about loading times, error messages, and interaction patterns. We use this data to optimize website performance and ensure a smooth user experience.
Managing Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking certain cookies may affect website functionality. You can also opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
Your Privacy Rights
We respect your rights regarding your personal data. You may exercise any of the following rights at any time by contacting us.
Access Your Information
You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a verified request, in a commonly used electronic format.
Request Data Correction
If any information we hold about you is inaccurate or incomplete, you can request corrections. We will update our records promptly upon verification of the corrected information.
Request Data Deletion
You can request deletion of your personal information, subject to certain exceptions (e.g., data we are legally required to retain for order records, tax compliance, or dispute resolution). We will confirm deletion or explain our legal basis for retention within 30 days.
Withdraw Marketing Consent
If you previously opted in to marketing communications, you can withdraw consent at any time by clicking "unsubscribe" in any marketing email or by contacting us directly. Withdrawal is immediate and has no impact on your order-related communications.
Contact for Privacy Requests
To exercise any of these rights, please email us at info@urbanflairmfg.com with the subject line "Privacy Request." We may verify your identity before processing your request. We aim to respond within 5 business days.
Third-Party Links
External Websites
Our website may contain links to third-party websites, including social media platforms, payment processors, and logistics partners. These links are provided for your convenience only. We are not responsible for the content, privacy practices, or security of external websites. We encourage you to review the privacy policy of any website you visit through our links.
Third-Party Privacy Policies
Third-party services integrated into our website (such as Google Maps, YouTube embeds, or social sharing buttons) have their own privacy policies. We do not control and are not responsible for the data practices of these third parties. Their use of cookies and tracking technologies is governed by their respective policies.
Policy Updates
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, for significant changes, notify registered customers via email.
Effective Date
This Privacy Policy is effective as of January 1, 2025, and supersedes all previous versions. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: